The cancellation policy of Oz Web Guru is slightly different when it comes to services such as Pay per Click management, search engine optimization, as well as other specific services. You are requested to refer to the service agreements pertaining to each particular category for looking into the details and specifications of the cancellation policy.
If you are not completely satisfied with our Shared hosting services, you may be eligible for a refund (pro-rated) by sending your request in writing to our support department within thirty (30) days of completing your new order. All other sales are final, i.e. domain registrations, Reseller Hosting, Dedicated Hosting, Software Development, Website Designing, SSL Certificates, etc. are non-refundable items and will be deducted from your order total, before you receive your pro-rated refund. You must also state a detailed reason as to why you are cancelling (as we request for any cancellation). We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel. By placing your order with Oz Web Guru. you agree to these terms.
THERE ARE NO REFUNDS ON DOMAIN REGISTRATIONS, SMTP SERVER, DEDICATED HOSTING, SOFTWARE DEVELOPMET, WEBSITE DESIGNING, SSL CERTIFICATES.
REFUND REQUESTS FOR SHARED AND RESELLER ACCOUNTS AFTER THE INITIAL 30 DAYS NON-CONDITIONAL MONEY BACK PERIOD WILL BE REFUNDED ON A PRORATED BASIS OF ANY UNUSED TIME.
ONLY FIRST-TIME ACCOUNTS ARE ELIGIBLE FOR A REFUND. FOR EXAMPLE, IF YOU'VE HAD AN ACCOUNT WITH US BEFORE, CANCELED AND SIGNED UP AGAIN, YOU WILL NOT BE ELIGIBLE FOR A REFUND OR IF YOU HAVE OPENED A SECOND ACCOUNT WITH US.
DOMAIN NAME REGISTRATION / DOMAIN TRANSFER OR OTHER DOMAIN RELATED SERVICES IS NOT REFUNDABLE. ONCE YOU PURCHASE YOUR DOMAIN NAME, YOU ARE ITS OWNER AND IT CANNOT BE "RETURNED" UNTIL THE DURATION OF THE DOMAIN TERM HAS EXPIRED.